05FAQ
These are the questions fuel operators ask us before they hand over the phones. If yours isn't here, call or email and ask it directly.
It's the first question everyone asks. We keep documented procedures and backup coverage arrangements so your operation is never uncovered, and every client playbook is kept current so a backup dispatcher can run your desk correctly. A fuel expert who knows your account, with a real backup plan, beats a rotating call center juggling ten accounts that knows none of them. And you'll always have a direct line.
Both, and for most operations the customer calls turn out to be the bigger half. We take delivery ETA questions, will-call orders, run-out reports and the occasional complaint, all answered in your company's name off your playbook. A customer who calls at 9 p.m. to say the tank is empty gets somebody who understands what that means and knows from your rules whether it needs a truck tonight or first thing in the morning. Anything we can't settle on the call is written up and waiting in your morning report.
Everything runs off your procedures, not a generic script. During onboarding we build a playbook for your specific operation — your greeting, your escalation rules, your do-not-do list. Then you get a written report every morning showing exactly how every call was handled. And you start with a 30-day out: if we're not representing you the way you'd want, you walk.
That's the math worth running, and it usually flips in winter. Even low volume is expensive when the calls you miss are emergency deliveries or a stranded driver. And right now, that "free" coverage is costing you your own nights and weekends. Bring your actual numbers to a 15-minute call and we'll look at them together.
No. Month-to-month, cancel with 30 days' written notice, either direction. There's a one-time onboarding fee that covers building your procedure playbook, systems setup, and a test run — then it's simple monthly billing with auto-pay.
Propane, heating oil, diesel and gasoline delivery companies, plus fuel haulers and transport operations. The sweet spot is 2–15 trucks — big enough to feel the after-hours pain, small enough that a full night-shift team makes no sense. We cover operations nationwide, in your local time zone.
One week from the day you sign: kickoff call, playbook build, call forwarding and a test run, then we take our first shift. Heading into a busy season? Tell us and we'll move you up.
Put it in the notes on the quote form and we'll answer it on the call. You'll see your estimated monthly range instantly either way.
